Privacy Policy

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Privacy Policy

Protecting your privacy is very important to us. Therefore, please note the following information.

Responsible Office in Terms of the Federal Data Protection Act (BDSG):

Acanthus Tours GmbH & Co. KG (hereinafter referred to as „Acanthus Tours“)
Steglitzer Damm, 96
12169 Berlin

Collection, Processing and Storage of Data

You can use our website without any personally-identifiable information being collected by us. The collection of personally-identifiable data is required to make and execute contracts, to open a customer account, or to make contact with Acanthus Tours. This data will be used solely for the purposes mentioned above unless we receive your express consent otherwise. The data will be used only to the extent necessary for the specific purpose, such as making, executing and invoicing of contracts. Once said purpose has been fulfilled, your data will be stored in compliance with tax and trade law requirements, but will be deleted after these periods. A log file is created with every visit to our sites and every time a file is accessed. This data cannot be identified as belonging to specific individuals due to technical limitations. We do not merge or compare these data with other data sources; the anonymised data is deleted after being used for statistical evaluation. Each record consists of:

  • the site from which you requested the file;
  • the name of the file;
  • the date and time of the request;
  • the amount of data transferred;
  • the access status (file transferred, file not found, etc.);
  • a description of the type of web browser used;
  • the IP address.

Every visit to our sites and each time a file is accessed, IP addresses are also automatically recorded and stored in a log file on the server. Under certain circumstances, IP addresses can be traced back to the specific user. Acanthus Tours nonetheless does not undertake analyses to achieve this end nor does it use such data for its own promotional purposes nor does it keep such data for the use of third parties.

Information, Correction, Blocking or Deletion of Stored Data

You have the right to make a free request for information about the data we have stored about you and the right to correct, block or delete this data. The same applies to the revocation of consent to store your data. If you revoke your consent or request deletion of your data, your data will be deleted accordingly. This does not apply to data which must be retained according to statute or other contractual obligations. This also does not apply to such data as are required to establish, perform and invoice contracts related to transactions or which must be stored for billing purposes. For information, blocking, deletion and correction of your data or to revoke your previously given consent, please contact Acanthus Tours as listed at the bottom of the website.

Disclosure of Personal Data to Third Parties

The personally-identifiable information collected by us as part of a contractual relationship will be disclosed such transport companies engaged to deliver the product, the provider of touristic services (such as a hotel) or for those transport companies engaged to provide travel to the extent such disclosure is required for the delivery of said product, to book the hotel reservation or to offer a tour package. When processing payment for your transactions with us, we will disclose your payment data to the bank or payment service provider authorised to process said payment. All third parties involved in executing and fulfilling the contract may as a rule only process and use your data to process your order and fulfil the contract. Third parties are also allowed to create pseudonymous user profiles with cookies and dynamic IP addresses so as to transmit to the individual user personalised advertising and/or use the data for marketing research purposes. With regard to the website's reach analysis these cookies will be used to track pseudonymous data concerning the website visitor or successful transactions via travel review portals. These partners especially include ad server operators, travel review portals and web analytics providers. Our current partner in this area is Google. The data processed and used in this respect is subject to the data protection regulations of the respective partner. You can always request information about the data we have stored about you and the personally-identifiable data we have disclosed to third parties and revoke consent previously granted. Please address your request to the address/email listed under “Information on Customer Rights and Contacts”. If you wish to prohibit the ad-server operator from processing and using your data, this revocation of consent must be made to the partner concerned. To do so, please open the link as described below under “Opt-Out”. In all other instances, your personally-identifiable data will not be disclosed to third parties except in those exceptional cases where we are required to do so by law or appropriate judicial or administrative order.


To make your visit to our website attractive and to allow the use of certain functions, we use cookies on various pages. These are small text files that are stored on your end device.

Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us or our affiliates to recognise your browser the next time you visit the website (persistent cookies).

You can set your browser to notify you about the use of cookies so that you can choose whether or not to accept them on an individual basis or to exclude the acceptance of cookies for certain cases or in general. If you choose not to accept cookies, the functionality of our website may be limited.

Google Analytics

The website uses Google Analytics, a web analysis service from Google Inc. (hereafter referred to as "Google"). Google Analytics uses 'Cookies', text files stored on your computer which allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

If IP anonymisation is activated on this website, within EU Member States or in other member states of the European Economic Area Google will shorten your IP address before transmitting it. Only in exceptional cases will your full IP address be transmitted to a Google server in the USA and shortened there. The IP anonymisation is active on this website. On behalf of Acanthus Tours Google will use this information to analyse your use of the website, compile reports on website activity, and to provide other services to Acanthus Tours in connection with website activity and Internet related services.

The IP address provided from your browser under Google Analytics will not be merged with other Google data. You may prevent cookies from being stored by selecting the appropriate settings in your browser. You can also prevent the collection of data generated by the cookie and related to the use of the website (including your IP address) to Google and the processing of your data by Google by downloading and installing the browser plug-in available at the following link:

Google Remarketing

We also use the remarketing technology provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). This technology addresses users who have already visited our websites and other online services and indicated an interest in our offerings to be targeted with specific advertising as a part of the Google Partner network. These ads are inserted with the help of cookies. These are small text files that are stored on the user's computer. These text files help to analyse user behaviour when visiting our website and will then be subsequently used to direct advertising and product recommendations to the user based on his or her interests. The data about user behaviour will not be disclosed to third parties. Personal data, such as your email address, telephone number, credit card number, etc. will not be collected, processed or stored.

You can object to Google Re-Marketing in the Google Ads Preferences Manager or adjust your settings. Alternatively, you can prevent the Re-Marketing by disabling cookies in your browser settings.

Information on Customer Rights and Contacts

You have the right to make a free request for information about the data we have stored about you and the right to correct, block or delete this data. If you have any questions about the collection, processing or use of your personal data, please contact us. The same applies to information, blocking, deletion and correction requests concerning your personal information and for revocation of consents granted.

Acanthus Tours GmbH & Co. KG
Steglitzer Damm 96, 12169 Berlin

Stand: Mai 2018